Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Raw Deal: Airline wouldn’t pay up – and wouldn’t say why!

Craig and Cherie enjoyed a lovely honeymoon – when they eventually got to their destination (Derek Ironside / Newsline)
Craig and Cherie enjoyed a lovely honeymoon – when they eventually got to their destination (Derek Ironside / Newsline)

YOUR honeymoon is possibly the most important holiday of your life, so if it is spoiled by a delayed flight, you’d be angry.

If a flight is delayed by three hours or more, or is cancelled, then under EU law you have a right to compensation.

Airlines can refuse to pay if the delay is caused by “extraordinary circumstances” such as bad weather or a staff strike.

Technical faults didn’t count as “extraordinary circumstances” until two landmark court rulings in 2014 changed this.

So when Craig and Cherie Morrice’s honeymoon was disrupted last August, Craig reckoned they would qualify for compensation.

Etihad Airways were 24 hours late getting them to Sri Lanka.

Craig, of Inverurie, spent the first few days of his married life trying to console his upset wife.

But Etihad claimed the reason for the delay was “unexpected flight safety shortcomings”, which meant they judged the situation “extraordinary” and therefore no compensation would be due.

Craig asked the Civil Aviation Authority (CAA) to look into the case. They did, but Craig reckons Etihad paid little attention to the attempts to gain further information.

The CAA advised Craig’s only remaining option was to take Etihad to a Small Claims Court.

Without a clear explanation of these “unexpected flight safety shortcomings”, Craig was advised he had a very good case.

However, there was a potential problem. The airline could choose to explain the safety shortcomings in court – which might leave Craig with a legal bill to pay, and no compensation.

Craig reckoned he might try Raw Deal before going to court.

We took up cudgels on his behalf and asked Etihad if they might explain what these mysterious “unexpected flight safety shortcomings” were.

They had a wee think about it and replied: “The airline has again reviewed Mr Morrice’s case and offered him compensation.

“The matter relates to flight EY028 from Edinburgh Airport on August 1, which experienced a technical issue.

“Safety remains a priority for the airline and all measures were taken to reduce disruption.”

It didn’t fully explain the mystery, but Craig got back in touch a few days later. He said: “Great news. After the Raw Deal team got involved, the airline has paid the compensation.

“The money (slightly over £500 each) has been paid into our accounts. We really appreciate the assistance given.”

Suzanne Hagan, of Glasgow, also had to battle to get flight compensation, this time from easyJet.

She and her parents were delayed a full day on a flight from Madeira to Manchester, which meant Suzanne had to pay extra kennelling fees.

easyJet kept insisting they needed separate emails for each traveller – although different call handlers gave different advice.

Raw Deal stepped in again.

Suzanne told us: “Following your intervention, easyJet contacted me to apologise for the various delays. They confirmed we are entitled to £1040.

“I can only thank you for your help in encouraging easyJet to resolve this issue.

“Once again, Raw Deal has done an excellent job taking service providers to task.”