Donald Marquis was promised his new energy-saving boiler would pay for itself.
Raw Deal: Talk Talk charged Glasgow pensioner £500 for broadband – despite the fact he isn’t on the web
Pensioner Joseph Innes has no computer or home broadband and doesn’t use a mobile phone.
A family was deflated when the good weather set in to discover their blow-up garden hot tub was on the blink.
An 89-year-old great-grandmother has been locked in a nine-month dispute with a mobility firm over an expensive recliner chair she doesn’t want.
Raw Deal: My boots are crackin’ when they shouldn’t be crackin’… so are they really made for walking?
An upmarket welly maker is in the mire with a hunter after he discovered his £195 gumboots weren’t made for walking.
Stewart McPherson wants to warn other holidaymakers about the hefty charges they could face when using pre-paid money cards to withdraw cash abroad.
Elinor Rollo was being driven around the bend for months by a recurring and increasingly expensive problem with her car.
Raw Deal special: How customers are paying the price as fee-free cash machines are phased out while US operators rake in a fortune
While Scots face an increasing number of fee-charging cash machines, the US bosses of the country’s biggest non-bank ATM operator are making a mint.
Residents and visitors in some of Scotland’s most remote areas are among those hardest hit by bank closures and the introduction of fee-paying cash machines.
Raw Deal: Trouble with our windows? I saw it coming when fitter used paint cans as a makeshift work bench
When Keith Burnett saw a fitter attempting to cut and mitre his new window sills on top of a paint tin, he wasn’t exactly filled with confidence for a professional job.
Peggy George almost blew a fuse when she started receiving power bills more than 20 times higher than usual.