Megan Meister is finally sitting comfortably after Raw Deal helped resolve an issue she had with a £900 tilt and rise chair.
Megan, from Garmond, Aberdeenshire, bought the seat from HSL two years ago but recently experienced an issue.
“In June I noticed a dip in the seat so I phoned HSL and they sent out a technician,” she said. “The chair cost a lot of money and I expected it to last a lot longer.”
However, Megan was disappointed when the technician’s report concluded that there was no fault with chair.
“There was no real discussion with HSL on the phone about it. I was just told that my claim was invalid and that seemed to be the end of the story.”
Undeterred, Megan wrote to Raw Deal for help and we asked HSL to look into the matter.
The good news is that, though the company stood by the findings of its first technical report, it agreed to review the situation as a gesture of goodwill.
HSL said: “Customer satisfaction is very important to us so to hear that this customer has felt the need to approach you to find a suitable resolution is disappointing.
“We contacted the customer to explore ways in which HSL can resolve this and the customer is happy with our proposal. If we can be of any further assistance, don’t hesitate to contact us.”
Megan said she was grateful to Raw Deal.
She added: “I only ever wanted the chair repaired but no one seemed to be listening.”
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