Toy lightsabers removed from sale after lead found in paint
A children’s toy lightsaber which had lead in its paint has been pulled from sale.
Consumer
Complaints to gambling regulator soar to record levels
Record numbers of gamblers complained to the industry regulator last year, new figures show.
Extra strong Marmite makes return to shop shelves
An extra-strong version of Marmite is returning to shop shelves for good following a popular limited release almost 10 years ago.
Raw Deal: Wonky worktops and ill-fitting fixtures leave kitchen dream in ruins
Care home worker Mary Wilson is delighted after Raw Deal helped rustle her up a refund following a “stressful” eight-month dispute with a kitchen company.
Customer satisfaction with energy companies falls for second year running
Overall satisfaction with energy suppliers has fallen for the second year running after customers were battered by price rises and nine small firms collapsed, according to a survey.
Raw Deal: Home-mover finally draws a veil over mystery of the missing curtains as insurers stump up
JENIFER CAMERON is relieved that a three-month dispute with a courier company over three pairs of missing curtains has finally drawn to a close.
Raw Deal: Huntly couple were owed £700 after the collapse of Economy Energy
KENNY and Shirley Stewart are among thousands of people left out of pocket after the collapse of Economy Energy.
Online bank First Direct tops customer satisfaction rankings as retailer Amazon falls to fifth place
ONLINE bank First Direct has taken over from Amazon as the UK's top organisation for customer satisfaction, according to a survey.
TV and broadband package customers ‘facing £700 loyalty penalties’
HOUSEHOLDERS who sign up to combined TV and broadband packages are being hit with loyalty penalties of up to almost £700 a year, a consumer watchdog has warned.
Charity lodges super complaint with competition watchdog over £4 billion consumer ‘loyalty penalty’
CITIZENS Advice has lodged a super complaint with the competition watchdog after finding that customers who remain loyal to their utility providers are being penalised by £4 billion a year.
Raw Deal: We made sure Wendy got the ‘enticement’ she’d been promised
THE buzz phrase for all firms these days is “repeat business”. Everyone wants your custom and, once they’ve got it, they want it again and again.