Caroline Sneddon felt like she was left high and dry when her new Hoover washing machine went on the blink.
She bought the appliance last September from the Currys store in Coatbridge, North Lanarkshire.
“There was a high-pitched whining sound coming from it and some of the controls wouldn’t work,” said Caroline. “The spin function was supposed to last for 10 minutes but went on for half an hour.”
Three engineer visits later, the problems persisted. “The first repair man replaced the motor and brushes but this was to no avail,” she said. “The same parts were replaced again by a second engineer but this didn’t fix the issues either. A third repair man then came out and said the machine was making a noise that it shouldn’t but he left without doing anything to it.
“I was then told that if I wanted another engineer to visit then I would need to pay for this, even though the machine was still under warranty.”
Caroline felt she was being passed between Currys and Hoover with no resolution in sight.
“I went to Trading Standards and also sent the companies letters.”
At her wits’ end, Caroline finally wrote to Raw Deal and we asked Currys to investigate. The company has now given her a new appliance.
Currys said: “We were very sorry to hear that Ms Sneddon was dissatisfied with her washing machine. We have exchanged it as a gesture of good will.”
Caroline was delighted with the outcome and thanked Raw Deal for stepping in.
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