WHEN Bobby and Mary Jackson booked a dream cruise from Singapore to Thailand they expected to see some exotic sights.
But nothing could have prepared the couple for the eyeful they got when they checked into their cabin.
When they opened the door they were confronted with the sight of a naked male crewman having sex with a mystery woman on their bed.
“I was horrified,” Mary, 62, said. “What I witnessed was extremely unpleasant.
“There was a man and woman having sex on the bed in our designated room.
“I immediately closed the door again. Eugene, our cabin attendant, was present and he immediately went to inform his supervisor.
“We are not prudes but this was ridiculous.”
The couple, from Carrickfergus, County Antrim, had paid about £4,800 for the week-long cruise – their first ever – on the 2,376-passenger Norwegian Jewel ship in October.
But the trip didn’t get off to the best of starts when they were left waiting on the quayside at Singapore’s Marina Bay for two and a half hours in scorching heat before boarding.
“When we finally got on the ship we first went to the bar for a drink because we were exhausted after all the standing around in the heat,” Bobby, 64, said.
“We were then shown down to our state room accommodation, which we were really looking forward to seeing.”
When they got to cabin 10039, the electronic key card at first wouldn’t work in the door. But at the third attempt, the door finally opened and that is when their jaws hit the deck.
“I could see the back of a man on the bed who was directly facing us and it was obvious he was in the middle of having sex with a woman,” Mary, who works for frozen food chain Iceland, said.
“I shut the door immediately and we went into the cabin next door where my sister was staying while the staff sorted this out.
“I was traumatised and I needed a glass of water.”
The couple then went to complain to the ship’s guest relations manager but there was no alternative room available because the boat was full up, they said.
“We went back to the cabin and tried to go back in there but although the woman had left, the male was still there,” Bobby said. “Two of the ship’s crew in white uniforms eventually persuaded him to leave. He looked very sheepish.
“I asked if the crew if knew him and they told me he was a worker on the boat.”
The couple said they were “insulted” when they were then offered the equivalent of about £100 of credits to spend on the ship as compensation.
Things got worse when Mary took ill with a stomach bug two days later and spent most of the rest of the trip confined to her cabin.
“I was extremely frightened because I was very sick and I was a long way from home,” she said. “The ship’s doctor put me on an IV drip, gave me antibiotics and I was told to stay out of the sun.”
When the couple returned home they wrote to Florida-based operators Norwegian Cruise Line to complain about their experience but were unhappy with an offer of £200 each in credits towards their next trip with the firm, if taken this year.
The cruise company Norwegian Cruise Line said a full investigation has taken place and the appropriate action has been taken. They said the Jacksons have been contacted to discuss compensation.