A wrangle over a missing part for her new car drove Susan Jack around the bend for five months.
In August, Susan, from Cupar in Fife, paid £8,000 for a Citroen C3 Picasso from Peter Vardy in Dundee.
“The fact there seemed to be only one electronic key for it was brought up by the salesman and it was guaranteed a second key would be provided,” she said.
After hearing nothing for six weeks, Susan contacted the showroom but said she was passed between offices in Dundee and Glasgow with no joy.
“I phoned Peter Vardy every week for two months and I was told that arrangements would be made with a dealer in Perth to have a spare key programmed at my home.
“That never happened either so I looked into buying a new key. But I was shocked when I discovered it would be £170 for a replacement and I would then have to pay extra on top to have it programmed. I was worried what would happen if I misplaced or lost my own key as it would mean I couldn’t use my car. And it would also have cost a small fortune to have new locks fitted because of it.”
Susan contacted Raw Deal. Subsequently, Peter Vardy agreed to have a spare key supplied and programmed at Susan’s house.
Peter Vardy said: “The key was ordered and is now in stock. We have contacted the customer and updated her on next steps to code the key to the car. The customer will have her key coded to the vehicle and we will draw the matter to a close.”
Susan thanked Raw Deal for stepping in.