Holidaymakers ‘being duped by promo photos’
Travel companies have been accused of using promotional photographs to mislead customers.
Which?
Rail passengers face ‘fragmented and confusing’ compensation system
Delayed rail passengers are being asked to submit up to 24 separate pieces of information to claim compensation, according to research.
Consumer watchdog questions claimed battery life of some iPhone handsets
Apple has been accused of “significantly overstating” the battery life of a number of its iPhone handsets following testing carried out by consumer watchdog Which?.
Scots have low trust in day-to-day banking services, study suggests
Fewer than four in 10 people in Scotland trust day-to-day banking services, according to new research.
Popular retailers ‘misleading consumers with kitchen and bathroom sales’
A number of kitchen and bathroom retailers are using “potentially misleading” discount claims to lure homeowners into rushing to spend thousands of pounds, a watchdog has claimed.
Rail passengers made to wait for compensation payouts
Train passengers who made more than 220,000 compensation applications for delayed journeys were forced to wait more than a month for their claims to be resolved, figures show.
Energy customers urged to switch as cheap deals surge ahead of price cap hike
Energy customers are being urged to avoid a bill shock by taking advantage of a last-minute surge in the choice of cheap deals on the market ahead of next week's price cap increase.
Number of bank branches down by a third, figures show
More than a third of Scottish bank branches have closed in the last eight years, according to research by Which?
High Street revolution is on the cards as more firms insist cash is a spent force
It is no longer only the Queen who leaves home without cash amid a revolution on the high streets as shoppers ditch notes and coins for plastic.
‘Big Four’ supermarkets slump to bottom of annual consumer ranking
The so-called Big Four supermarkets have slumped to the bottom of an annual ranking after disappointing customers with the quality of their food and ability to keep up with online rivals.
TV and broadband package customers ‘facing £700 loyalty penalties’
HOUSEHOLDERS who sign up to combined TV and broadband packages are being hit with loyalty penalties of up to almost £700 a year, a consumer watchdog has warned.