Lowering ScotRail’s passenger satisfaction targets two years in a row allowed Abellio to avoid the possibility of being stripped of its contract to run the franchise, Scottish Labour has suggested.
Ministers have handed ScotRail its second improvement notice in less than two months – after passenger satisfaction plunged to its lowest level in 15 years.
The option of a public sector bid to run Scotland’s railways must be kept on the table, Scottish Greens co-convener Patrick Harvie has said.
Passenger satisfaction with ScotRail has fallen to its lowest level in 15 years, according to a national survey.
One in four commuters on ScotRail services find travelling “frequently stressful”, according to consumer body Which?
ONE in four commuters on ScotRail services find travelling "frequently stressful", according to consumer body Which?
SCOTRAIL'S train and station facilities improved in the final weeks of 2018 when compared to the same period of the previous year, according to new figures.
The performance of ScotRail must significantly improve in order to meet its agreed targets, according to a new report.
Abellio could be stripped of ScotRail contract if performance levels don’t improve, says Transport Secretary
ABELLIO could be stripped of the ScotRail franchise if performance levels do not improve, the Scottish Government has indicated.
ScotRail has announced that season ticket holders will be offered free travel for a limited time on routes most impacted by cancellations as a “gesture of goodwill”.
Scotland’s Transport Secretary will have to leave his post to ensure Abellio is stripped of the ScotRail contract and the railways brought into public ownership, a rail union has claimed.