Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

More than half of online shoppers suffered delivery woes last Christmas – survey

© GettyPost Thumbnail

More than half of online shoppers had at least one delivery that did not go as planned last Christmas, a survey for watchdog Which? suggests.

The problems experienced by 54% of people ranged from parcels left in the rain and dishonest “attempted to deliver” notes left by drivers, to a customer who found her package in the toilet after a courier pushed it through the bathroom window.

Almost one in five people (17%) said at least one of their deliveries failed to arrive on time.

However it was more common for deliveries not to turn up at all, with 24% of online shoppers ordering an item that failed to arrive over the Christmas period.

A quarter (24%) said the courier did not follow pre-arranged instructions, resulting in their deliveries handed to unauthorised neighbours or left in unexpected places.

Some 9% said a delivery driver had left a note claiming the recipient was not at home when they were.

One person said they received a note claiming no-one was at home after seeing the courier pass their home without attempting a delivery.

Some 29% complained that their delivery arrived earlier than expected, meaning they were not at home to accept it. One respondent complained that their delivery was left in the rain for 48 hours while they were away for the weekend.

The responsibility for delivery lies with retailers, however only 31% of shoppers who had a problem complained to the seller.

If a delivery arrives damaged or faulty, customers are entitled to a replacement, repair or refund.

Customers can also get a refund from their retailer if they paid extra for a special delivery that then arrived late.

Which? consumer rights spokesman Adam French said: “Online shopping can take the hassle out of Christmas shopping but dealing with late, missing or damaged deliveries can be a nightmare for shoppers.

“Under the Consumer Rights Act, online retailers have a duty to ensure online orders are delivered within a reasonable time and in good condition, so if your delivery hasn’t gone to plan, don’t suffer in silence, and speak to your retailer to resolve the issue.

“But be aware if you give permission for your delivery to be left in a specified safe place, or received by a nominated neighbour, and something goes wrong, you will still be considered to have received the delivery.

“Think very carefully about those options when you’re making a purchase.”

Populus surveyed 2,071 UK adults online between February 1-3.