Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Barclays launch accessible talking card reader for older customers

A new talking card reader (right) with "super-sized" features to help customers with sight and dexterity issues to access its services more easily. (Barclays/PA Wire)
A new talking card reader (right) with "super-sized" features to help customers with sight and dexterity issues to access its services more easily. (Barclays/PA Wire)

 

BARCLAYS has launched a new talking card reader with “super-sized” features and an improved high-visibility debit card to help customers with sight and dexterity issues to access its services more easily.

Some customers, particularly older ones, told Barclays they found a card reader difficult to see and use because of its size so now it has developed a talking card reader with bigger buttons and a larger screen.

Small handheld card readers are used by customers logging into their online banking from home, to provide an extra layer of security.

Barclays has also revamped its existing range of high-visibility debit cards.

In addition to having high contrast and brightly-coloured designs, the three-digit security numbers on the reverse of the cards are now being made bigger, after customers told Barclays they were struggling to see them.

An improved high-visibility debit card to help customers with sight and dexterity issues to access its services more easily. (Keith Dewey/Barclays/PA Wire)
An improved high-visibility debit card to help customers with sight and dexterity issues to access its services more easily. (Keith Dewey/Barclays/PA Wire)

The bank said over five million people across the UK experience some level of sight loss or issues with dexterity.

Ashok Vaswani, chief executive of Barclays UK, said: “Often it’s when you think about how to meet specific needs that you find solutions that help the widest range of people and customers.”

Barclays launched “high vis” brightly-coloured debit cards in 2013, making them easier to find in wallets and also featuring a tactile notch so that customers could tell which way to insert them.

In 2015, it started to offer instant access to sign language interpreters in-branch, via an app on branch iPads.

Other recent initiatives from Barclays include voice security technology for customers from 2016, meaning they no longer need to use a password to access its telephone banking services.

It has also added fingerprint security verification within its mobile banking app.

Earlier in 2017, it started to give customers the ability to instantly turn their cards on and off and set their own ATM withdrawal limits, helping customers to protect themselves from fraud.