DISMAYED parents Ray and Pat Cooksley have told how the death of their disabled daughter while in council care was an accident that should have been prevented.
SADLY we know all too well that some patients in what used to be called ‘old folks homes’ suffering from forms of dementia are neglected and the level of ‘care’ is simply unacceptable.
Complaints about care provided in people's homes rose by a quarter over the last year, while those about care homes increased by a fifth, a new report says.