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Johnson says public deserve ‘faster, cheaper’ passport service

Boris Johnson (Stefan Rousseau/PA)
Boris Johnson (Stefan Rousseau/PA)

Boris Johnson has said the public deserves a “cheaper, faster” passport service as he refused to rule out privatisation if it cannot clear the backlog of applications.

Earlier, a senior Government source said the Prime Minister was ready to “privatise the arse” out of the Passport Office amid fears families could miss out on their summer holidays due to delays in renewing their documents.

In an interview with TalkTV, Mr Johnson said his sole concern was to “deliver value and a good service” to the public.

“I am not going to rule anything out. I don’t mind whether it is in the public or the private sector,” he said.

“What I want is for it to deliver value for money and help people’s costs. If you want to go on holiday with your family it can cost hundreds of pounds to get new passports.

“You deserve to have a cheaper, faster service.”

Mr Johnson was also said to have put the Driver and Vehicle Licensing Agency (DVLA) and other “arm’s length” bodies on notice in comments to Cabinet ministers, according to the source who attended Tuesday’s meeting.

The Prime Minister is understood to be “horrified” at the backlog in dealing with passport applications and will summon the agency’s leadership for urgent talks at No 10 on Thursday.

He is said to be concerned that families wanting to go on summer holidays are under pressure to pay up to £100 extra per passport for fast-track applications because of delays.

The source cautioned that privatisation would not be the starting point, but warned that Downing Street could look to businesses to take over if passport bosses could not meet the 10-week target for standard applications costing £75.50.

In his interview, Mr Johnson acknowledged that he had criticised “post-Covid, work-from-home, manana culture” at some of the bodies for not adapting after the easing of coronavirus restrictions.

As well as the Passport Office, MPs have been raising concerns over significant delays in turning around applications for licences at the DVLA.

“I think that we have a general issue in some of our approach to public services. We all got used to working from home, Zoom calls,” Mr Johnson said.

“I am the custodian of the public purse I have to ask myself whether it is as productive as all that.”

Downing Street chief of staff Steve Barclay is expected to meet with Passport Office officials later this week.

The Prime Minister’s official spokesman would not comment on Cabinet leaks, but told reporters: “The Prime Minister is adamant this is a serious issue facing families and it’s one that needs to be gripped.”

In response to the criticism, a spokesperson for HM Passport Office said: “Since April 2021, we have been advising people to allow up to 10 weeks when applying for their British passport as more than five million people delayed applying due to the pandemic.

“We urge people who need a new passport to apply for one as soon as possible, with the vast majority of all passport applications being dealt with well within 10 weeks.

“To deal with this demand, we have increased staff numbers by 500 since April 2021. This has helped us to handle more applications than ever before, with more than one million passport applications processed in March 2022.”

Heathrow Airport chief executive John Holland-Kaye said it was “vital” that people could go on holiday this summer in case the UK reintroduced coronavirus travel restrictions.

Mr Holland-Kaye told the PA news agency: “Normally the Passport Office is very slick in processing passports. It’s really disappointing to hear (about delays).

“If it’s not resolved, it is going to mean that people can’t get away.

“After two years of lockdown, we need to make sure people can have a good holiday because many of them have vouchers that they’ve been saving up, they’ve got trips of a lifetime that they’ve put on hold, and we don’t know when things might get closed down again.

“Making the most of the summer is vital.”

The PCS union condemned the Prime Minister’s suggestion that HM Passport Office could be privatised.

General secretary Mark Serwotka said: “It is absurd for Boris Johnson to threaten to privatise HMPO, when it is clear that the current problems are mainly down to the casualisation of the workforce.”

For Labour, shadow home secretary Yvette Cooper said: “It’s disgraceful that families are having to cancel hard-earned holidays costing thousands of pounds because of chaos and delays at the Passport Office.

“Home Office ministers were warned many months ago that they needed to prepare for an increase in demand after Covid, but they have completely failed to do so and families are paying the price.”