Thousands of runners who competed at the Vitality London 10,000 were left “disappointed” after failing to receive a T-shirt or finishers medal after completing their race.
The annual road running event for both celebrities and members of the public, took place through the roads of St James’s Park and finished outside Buckingham Palace.
Vitality London 10,000 said on its website that more than 17,000 runners were due to participate.
However, when the race started at least 23,000 people were in attendance including Sir Mo Farah who had his seventh victory on the day and Loose Women presenter Andrea McLean, writer Bryony Gordon and author Giovanna Fletcher – who ran in underwear to encourage body positivity.
In a statement posted on Twitter on the day, Vitality London 10,000 said: “Today, for the first time in the history of the event, we gave out gender specific and sized finisher T-shirts.
“We try to ensure we have enough T-shirts and finisher medals for everyone without over ordering as part of our commitment to sustainability.
“We had a record number of 19,465 finishers and we’re very sorry that some runners did not receive their T-shirt or medal.
“We have taken the details of the runners affected and we will be contacting them within the next 10 days with details of when they will be receiving them.”
Runners had to pay £35 to enter the race where they were promised a medal, a T-shirt and a goodie bag in return.
Sam, who did not receive a medal after her race, tweeted: “Precisely, no medal Monday, no official medal photo or opportunity to wear it on race day. Really disappointed.”
Another user wrote: “Today was my first time doing the race and I never got any t-shirt or goodie bag. No one even provided me with water. Who do I need to contact as I enjoyed the run so much and this spoilt it a bit.”
Competitors whose details were not taken after their race can email helpdesk@LondonMarathonEvents.co.uk to ensure they receive the merchandise they did not receive.
David who has done the run for seven out of the last 10 years tweeted: “This was the worst organised one I have been in. I got my medal but nothing else even though I was put in a queue for 15 minutes to receive a goodie bag and t-shirt…the last thing you need after running for an hour.”