Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

Raw Deal steps in to help Clydebank woman after Amazon account hacked

© ShutterstockPost Thumbnail

Joan Gavigan was baffled when her Amazon account was charged for items that she never ordered.

“Someone had used my details to pay for almost £50 worth of products,” said Joan, from Clydebank. “I was fortunate to spot that two payments had been taken from my credit card and it certainly wasn’t me that ordered them.”

Joan feared her account had been hacked. “It looked like the email address associated with my account had somehow been changed by another party,” she said.

At the start of last month Joan messaged the US-based online retail giant to report the incident.

“I received an auto-reply saying that I would be contacted within 12 hours,” she said. “I didn’t hear anything, so a week later I contacted Amazon again.

“I was told it was going to the investigations department and they would get back to me within three days. This never happened, so a week after that I contacted Amazon for a third time with no joy.”

Feeling she was getting nowhere, Joan asked Raw Deal for assistance.

We contacted Amazon on her behalf and asked the firm to investigate.

The good news is that the company swung into action to resolve the issue.

Joan’s Amazon account has been secured and she has been refunded for both transactions in full. On top, she was also given a £30 gift card as a gesture of good will.

Amazon said: “We have contacted Mrs Gavigan and put this situation right.”

Joan said she was grateful for Raw Deal’s intervention.She added: “Once again Raw Deal comes to the rescue of someone who seemed to be getting nowhere fast.”