When Richard Ogston’s boiler went on the blink in May, it couldn’t have happened at a worse time.
“My wife had just returned from hospital after a cancer operation and found the fact there was no hot water very distressing,” said the home-owner.
The couple had a maintenance contract with Scottish Boiler Care so Richard contacted the company straight away to report the fault.
“An engineer came out and said the boiler needed a new part,” he said.
As the weeks went by with still no sign of a repair, Richard found it difficult to contact the company to ask what was happening.
“After repeated phone calls about the issue, we still had no hot water,” he said.
“It was very annoying because I had paid faithfully every month for years for the service.”
At the end of his tether, Richard wrote to Raw Deal for help. Our team contacted Scottish Boiler Care on his behalf.
Good news is that the firm acted quickly and sent out another engineer to the couple’s home in Tillicoultry, Clackmannanshire, and a spare part was ordered from London.
“I soon got a phone call from the company and thankfully things got moving,” said Richard. “A manager then came out to see us from Glasgow with the part.”
The result is that the boiler has now been fixed and the Ogstons can enjoy having hot showers again.
Richard was delighted with Raw Deal’s support. “We want to thank Raw Deal,” he said. “We are really grateful.”
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