Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Raw Deal 24 Mar pt.1

Post Thumbnail

Having a bump with your car can be a stressful time.

Imagine Bruce Thomson’s reaction when he was contacted on January 5, 2012, by his insurers to be told a claim was being made against him for a bump he played no part in.

In fact, he was more than 500 miles away when the accident happened on December 15, 2011.

This took place in London while Bruce was hard at work in his home city of Inverness.

Bruce was told to send a letter from a superior confirming he was at work and also a copy of his work record to indicate this.

Bruce did indeed send all this to his insurers In return he got an email stating the claim had been settled and would not affect his no claim bonus.

Bruce was unhappy at this as he had no claim to answer and wanted his name cleared of the fraudulent claim against him.

Bruce was told that had contacted the other company to advise them that a wrong registration had been supplied and not to worry as this was just how they worded their letters.

He was also told that all details of the fraudulent claim would be removed from the National Databases and he should consider it to be non-existent and the correct no claims bonus would be applied.

However, last November Bruce decided to change his insurers and requested a no claims bonus certificate from

This showed five years no claims which was correct but under claims details it listed the claim of December 15, 2011, saying: ‘allowed’ and ‘cost of claim £0.00’.

Bruce contacted and explained the problem. He was told another certificate would be sent out. But when it arrived it was the same story again.

Once more Bruce contacted them. And again was told a corrected version would be sent. Once more it was wrong.

So Bruce turned to Raw Deal. We contacted and managed to get this sorted.

A spokesperson said: “At we aim to provide first-class customer care and are disappointed Mr Thomson doesn’t feel he received this.

“In this instance it would seem that a technical error on our computer system has allowed the system to add the claim on to the documents.

“We contacted our underwriting department and gained authority to request the IT department to remove the claim from the system altogether. This has now been done and we have requested our customer services department issue Mr Thomson with a new certificate via post and email.

“In view of these errors and the frustration caused we’ve sent Mr Thomson a cheque for £150 along with a letter of apology.”

A delighted Bruce told us: “Thank you so much for all your help in getting to the bottom of this.

“Thanks to Raw Deal I have now received a cheque from along with the correct certificate.”