Help us to help them

No complaint about 
BT’s magnificent 
£25,000 effort       

By Gary Moug

IT’S GOOD to talk — that’s the BT slogan. And it speaks volumes for the firm that they’ve decided to donate a fantastic £25,000 to our hospice campaign.
Last year, Glasgow Call Centre staff were given the target of reducing the number of customer complaints from more than eight per cent to less than five per cent.


Lawrence Freeman presents the 
£25,000 BT cheque to Roslyn Neely.

It seemed a long shot at the time, but they burst through the target a few months ago, and to celebrate BT decided to give £25,000 to The Sunday Post CHAS Appeal.
BT Call Centre Director Lawrence Freeman said, “It gives me great pleasure to hand over this cheque. 
“We decided to get involved after reading about CHAS’s difficulties with planning permission last year for the new hospice at Balloch.
“Our Chief Executive issued a series of challenges for all BT staff. One of those was to reduce the number of customer complaints. 
“As an incentive, we said we’d donate money to CHAS, a charity that touches a lot of hearts — especially of those with children — for achieving this.
“And thanks to their hard work and dedication, we’ve achieved this result. 
“I’d like to thank everyone who rose to the challenge. It’s fantastic for CHAS and great news for BT and our customers.
“But our work with CHAS won’t end here. I’m now challenging BT staff in Glasgow to raise another £5000 from their own efforts for the campaign, so hopefully they’ll come up with some great ideas.”
Accepting the cheque, CHAS fund-raiser Roslyn Neely said, “It’s a wonderful total and we’re very grateful to BT. Work on the new hospice is under way, thanks to the generous people of Scotland.”

You can e-mail us at: hospice@sundaypost.com

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